Terms and Conditions of Service
Welcome to Meemo. These are the terms and conditions of services governing your access to and use of the website www.Meemo.com and its related sub-domains, sites, services and tools (the “Site”). By accepting these terms and conditions of services (including the linked information herein), and by using the Site, you represent that you agree to comply with these terms and conditions with Meemo (“Meemo, “Meemo” “we,” “us,” “our”) in relation to your use of the Site (the “User Agreement”). This User Agreement is effective upon acceptance and/or use of the Service. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site.
Meemo (“Meemo, “Meemo” “we,” “us,” “our”) provides its services (described below) through the “Site” and through its related services (collectively, such services, including any new features and applications, and the Site, the “Service(s)”), subject to the following Terms and Conditions of Service (as amended from time to time, the “Terms of Service”). We reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time. If we do this, we will post the change(s) on this page and will indicate at the top of this page the date these terms were last revised. We will also notify you, through an email notification or through other reasonable means. Any such changes will become effective immediately with or without notice. Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new Terms of Service.
1- Services Description:
The Service is designed to provide customers with custom kanduras and related accessories (“items”) using fabrics hand selected by our personal stylists. The process is initiated by visiting the website, selecting a kandura type and customization attributes, such as fabric, color, and style features. Upon completing your customizations, you are prompted to checkout and submit our payment in full. Thereafter, you will be prompted to select a method to input your body measurements. Options include: requesting a tailor visit, sending us one of your well-fitting kanduras, or entering your own measurements. Once your body measurements have been captured, Meemo begins the process of producing your bespoke kandura. Upon completion, your kandura will be shipped to the designated shipping address listed in your online profile.
2- Return Policy; Shipping:
You may return items you receive through the Service in accordance with our alterations and returns policy.
For custom items, if your order requires adjustments, we’ll arrange to collect and alter it, totally free of charge. Meemo reserves the right to deny remake requests in circumstances where alterations can be completed. Items cannot be remade based on customization changes. Individuals are responsible for return shipping costs of remade items. Due to limited fabric supply, some items may be unavailable to be remade and you may be asked to select an alternative fabric, of equal or lesser value, for your remake order. If you are still dissatisfied with your custom item, you may return it for a full refund, as per our refund policy. To be considered eligible for return, you will need to submit a return claim within 14 days of your order's ship date.
Meemo will only accept returned items that are in good and unworn condition. We have the right to deny the refund of items that we believe have been previously worn or damaged. Meemo will not accept items that have been altered or adjusted in any way. Any items returned to Meemo that do not meet the aforementioned requirements will be sent back to you without refund. If your items were purchased with a Coupon, the Coupon will be refunded/reimbursed before another payment source. You must return all items purchased as part of a promotion to receive a full refund. Any items you keep will be charged at full market value.
For non-custom items (such as headwear, perfumes, shoes, etc.), to be considered eligible for return, you will need to submit a return claim within 30 days of your order's ship date. All unopened, unworn and undamaged items will be fully reimbursed.
Meemo currently provides its services to residents of the United Arab Emirates. In case you reside in an area outside of the United Arab Emirates, Meemo may, at its own discretion, decide to provide you with the Service.
3- Your Registration Obligations:
4- Registered Account, Password and Security:
You are responsible for maintaining the confidentiality of your password and account, if any, and you are fully responsible for any and all activities that occur under your password or account. You agree to (a) immediately notify Meemo of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing the Service. Meemo will not be liable for any loss or damage arising from your failure to comply with this Section.
5- Cancellation and Refund Policy:
Any order can be cancelled or modified within 24 hours of submission. For custom items which cannot be altered or remade, Meemo will is a 100% refund as long as the refund request is made within 30 of the orders ship date. For non-custom items, orders can be 100% refunded as long as they are unopened, unworn, and undamaged.
All refunds of any transaction amount against any purchase through this website will be refunded through the original mode of payment.
6- Delivery Conditions:
Your order will be dispatched after credit card information has been received and verified. The delivery of package will be made at the “Delivery Address” as specified on your Meemo member profile. You will be notified by email that the package is on its way. You will be informed of the expected delivery date and approximate time of delivery through phone, message, email or any other reasonable means of communication chosen by Meemo. You agree that you will receive the package on the scheduled date and time. We require that the package is received by you in person. If you decide to have another person present at the preferred location to receive the package, then you should notify Meemo in writing prior to the scheduled delivery. On receipt of the package, you should immediately inspect the items in the package and notify Meemo of any damages items. The items would be considered as received in perfect condition should you not notify Meemo of any damages to the items. Should you decide not to keep the package, you must schedule a pick-up by sending an email to firstname.lastname@example.org no later than 4:00 pm (UAE time) of the fourth day from date of delivery. The package will be picked up from the shipping location as specified in your Meemo member profile. Package delivery and pick-up is free of charge unless you were charged for a returned item in accordance to the Return Policy.
7- Modifications to Service:
Meemo reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that Meemo will not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.
8- General Practices Regarding Use and Storage:
You acknowledge that Meemo may establish general practices and limits concerning use of the Service, including without limitation the maximum period of time that data or other content will be retained by the Service and the maximum storage space that will be allotted on Meemo ’s servers on your behalf. You agree that Meemo has no responsibility or liability for the deletion or failure to store any data or other content maintained or uploaded by the Service. You acknowledge that Meemo reserves the right to terminate accounts that are inactive for an extended period of time. You further acknowledge that Meemo reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.
9- Conditions of Use:
User Conduct: You are solely responsible for all photographs, video, images, information, data, text, software, music, sound, graphics, messages or other materials (“content”) that you upload, post, publish or display (hereinafter, “upload”) or email or otherwise use via the Service. The following are examples of the kind of content and/or use that is illegal or prohibited by Meemo. Meemo reserves the right to investigate and take appropriate legal action against anyone who, in Meemo ’s sole discretion, violates this provision, including without limitation, removing the offending content from the Service, suspending or terminating the account of such violators and reporting you to the law enforcement authorities. You agree to not use the Service to:
- email or otherwise upload any content that (i) infringes any intellectual property or other proprietary rights of any party; (ii) you do not have a right to upload under any law or under contractual or fiduciary relationships; (iii) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (iv) poses or creates a privacy or security risk to any person; (v) constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “contests,” “sweepstakes,” or any other form of solicitation; (vi) is unlawful, harmful, threatening, abusive, harassing, tortuous, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful racially, ethnically or otherwise objectionable; or (vii) in the sole judgment of Meemo, is objectionable or which restricts or inhibits any other person from using or enjoying the Service, or which may expose Meemo or its users to any harm or liability of any type;
- interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service; or
- violate any applicable local, national or international law, or any regulations having the force of law;
- impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
- harvest or collect email addresses or other contact information of other users from the Service by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications;
- advertise or offer to sell or buy any goods or services for any business purpose that is not specifically authorized;
- further or promote any criminal activity or enterprise or provide instructional information about illegal activities; or
- obtain or attempt to access or otherwise obtain any materials or information through any means not intentionally made available or provided for through the Service.
11- Prices, Fees and Billing:
More information on charges, fees and payments are provided above. To receive a Meemo Package, you may be required to provide Meemo with information regarding your credit card or other payment instrument. You represent and warrant to Meemo that such information is true and that you are authorized to use the payment instrument. You will promptly update your account information with any changes that may occur. You agree to pay Meemo the charges incurred in accordance with this Terms of Service. You hereby authorize Meemo to bill your payment instrument in accordance with this Terms of Service until you terminate your account, and you further agree to pay any charges so incurred. If you dispute any charges you must let Meemo know within thirty (30) days after the date that Meemo bills you. The current price for each item will appear on the packing list along with the Meemo Package, when shipped to you. We may change the price we charge for a particular item (although the price of an item shipped to you will not change before the applicable try-on period is over). We reserve the right to institute fees for any portion of the Service, but if we do, we will provide notice of the change before your next Meemo Package is shipped. Your continued use of the Service after the fee change becomes effective constitutes your agreement to pay the changed amount. You shall be responsible for all taxes associated with the Services.
12- Commercial Use:
Unless otherwise expressly authorized herein or in the Service, you agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer or upload for any commercial purposes, any portion of the Service, use of the Service, or access to the Service. The Service is for your personal use.
13- Intellectual Property Rights
Service Content, Software and Trademarks: You acknowledge and agree that the Service may contain content or features (“Service Content”) that are protected by copyright, patent, trademark, trade secret or other proprietary rights and laws. Except as expressly authorized by Meemo, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on the Service or the Service Content, in whole or in part, except that the foregoing does not apply to your own User Content (as defined below) that you legally upload to the Service. In connection with your use of the Service you will not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. Any use of the Service or the Service Content other than as specifically authorized herein is strictly prohibited. The technology and software underlying the Service or distributed in connection therewith is the property of Meemo, our affiliates and our partners (the “Software”). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly granted herein are reserved by Meemo.
The MEEMO name and logos are trademarks of Meemo (collectively the “Meemo Trademarks”). Other Meemo, product, and service names and logos used and displayed via the Service may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Meemo. Nothing in this Terms of Service or the Service should be construed as granting, by implication, or otherwise, any license or right to use any of Meemo Trademarks displayed on the Service, without our prior written permission in each instance. All goodwill generated from the use of Meemo Trademarks will inure to our exclusive benefit.
14- Third Party Material:
Under no circumstances will Meemo be liable in any way for any content or materials of any third parties (including users), including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content. You acknowledge that Meemo does not pre-screen content, but that Meemo and its designees will have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service. Without limiting the foregoing, Meemo and its designees will have the right to remove any content that violates these Terms of Service or is deemed by Meemo, in its sole discretion, to be otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.
15- User Content Transmitted Through the Service:
With respect to the content or other materials you upload through the Service or share with other users or recipients (collectively, “User Content”), you represent and warrant that you own all right, title and interest in and to such User Content, including, without limitation, all copyright and rights of publicity contained therein. By uploading any User Content you hereby grant and will grant Meemo and its affiliated companies a nonexclusive, worldwide, royalty free, fully paid up, transferable, sublicensable, perpetual, irrevocable license to copy, display, upload, perform, distribute, store, modify and otherwise use your User Content in connection with the operation of the Service or the promotion, advertising or marketing thereof, in any form, medium or technology now known or later developed.
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Service (“Submissions”) provided by you to Meemo are non-confidential and Meemo will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
You acknowledge and agree that Meemo may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce these Terms of Service; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Meemo, its users and the public. You understand that the technical processing and transmission of the Service, including your content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
16- Third Party Websites:
The Service may provide, or third parties may provide, links or other access to other sites and resources on the Internet. Meemo has no control over such sites and resources and Meemo is not responsible for and does not endorse such sites and resources. You further acknowledge and agree that Meemo will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, events, goods or services available on or through any such site or resource. Any dealings you have with third parties found while using the Service are between you and the third party, and you agree that Meemo is not liable for any loss or claim that you may have against any such third party.
17- Social Networking Services:
In addition, Meemo is not responsible for the accuracy, availability or reliability of any information, content, goods, data, opinions, advice or statements made available in connection with Social Networking Services. As such, Meemo is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Social Networking Services. Meemo enables these features merely as a convenience and the integration or inclusion of such features does not imply an endorsement or recommendation.
18- Indemnity and Release:
You agree to release, indemnify and hold Meemo and its affiliates and their officers, employees, directors and agent harmless from any from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind and injury arising out of or relating to your use of the Service, any User Content, your connection to the Service, your violation of these Terms of Service or your violation of any rights of another.
19- Disclaimer of Warranties:
YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. MEEMO EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
MEEMO MAKES NO WARRANTY THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS, (II) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, OR (IV) THE QUALITY OF ANY CLOTHES, PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.
20- Limitation of Liability:
YOU EXPRESSLY UNDERSTAND AND AGREE THAT MEEMO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, USE, DATA OR OTHER INTANGIBLE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE SERVICE; (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (V) ANY OTHER MATTER RELATING TO THE SERVICE.
21- Governing Law & Dispute Resolution:
These terms are governed by UAE laws. In the event of any disputes between you and Meemo, the applicable law will be that of UAE governing laws. Meemo is open to first attempting to resolve the dispute in an informal and amicable manner.
However, if either party believes that the dispute cannot be resolved in such a manner, then the parties agree that either party may refer any dispute arising out of, or in connection with, these Terms of Service, including any question regarding its existence, validity or termination, to be finally settled by binding arbitration. Such arbitration shall be held under UAE governing laws.
The seat of arbitration shall be in Abu Dhabi, UAE. The arbitration shall be conducted in the English language. The arbitration award shall be final and binding on the parties. The arbitral tribunal may award reasonable attorneys’ fees and the cost of the arbitration to the prevailing party.
Judgment upon the award rendered by the arbitrator(s) may be entered by any court having jurisdiction thereof or having jurisdiction over the relevant party or its assets.
Any party may seek interim relief from any court having jurisdiction thereof or having jurisdiction over the relevant party or its assets, to which both you and Meemo hereto do hereby submit for this limited purpose.
This clause shall survive any expiry or termination of this Terms of Service.
22- Termination and Deregistration:
You agree that Meemo, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the Service and remove and discard any content within the Service, for any reason, including, without limitation, for lack of use or if Meemo believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Service. Any suspected fraudulent, abusive or illegal activity that may be grounds for termination of your use of Service, may be referred to appropriate law enforcement authorities. Meemo may also in its sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice. You agree that any termination of your access to the Service under any provision of this Terms of Service may be effected without prior notice, and acknowledge and agree that Meemo may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service. Further, you agree that Meemo will not be liable to you or any third-party for any termination of your access to the Service.
23- User Disputes:
You agree that you are solely responsible for your interactions with any other user in connection with the Service and Meemo will have no liability or responsibility with respect thereto. Meemo reserves the right, but has no obligation, to become involved in any way with disputes between you and any other user of the Service.
These Terms of Service constitute the entire agreement between you and Meemo and govern your use of the Service, superseding any prior agreements between you and Meemo with respect to the Service. You also may be subject to additional terms and conditions that may apply when you use affiliate or third-party services, third-party content or third-party software. The failure of Meemo to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision. If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms of Service remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these Terms of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred. A printed version of this agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. The section titles in these Terms of Service are for convenience only and have no legal or contractual effect. Notices to you may be made via either email or regular mail. The Service may also provide notices to you of changes to these Terms of Service or other matters by displaying notices or links to notices generally on the Service.
25- Your Privacy:
Questions? Concerns? Suggestions?
Please contact us at email@example.com to report any violations of these Terms of Service or to pose any questions regarding this Terms of Service or the Service.